Most orders ship within 1-2 business days and arrive within 5-10 business days depending on location. You'll receive tracking info by email as soon as your order ships. See our full Shipping Policy for details.
Yes â orders over $50 ship free within the United States. Orders under $50 have a flat shipping rate calculated at checkout.
Currently we ship within the United States only. We're working on expanding â join our email list on the homepage to be notified when that changes.
We offer a 30-day money-back guarantee on all products. If you're not happy for any reason, contact us and we'll make it right. Full details on our Return Policy page.
Email us at nathanieljsherman1@gmail.com with your order number and we'll walk you through the next steps â no need to fill out a separate form.
Yes, if a size or color isn't right we're happy to exchange it within the 30-day window, subject to availability.
Product pages include age and size guidance for every item â check the specific product description before purchasing for young or small pets.
Every product is picked by our small team using one test: would we give this to our own cat or dog? We keep our catalog focused â 22 products, not thousands â so every item earns its spot.
Some items, like the automatic litter box, use a companion app for scheduling and notifications, but they also work with manual controls if you'd rather not use an app. Check the individual product page for specifics.
We accept all major credit and debit cards along with other secure checkout options presented at checkout.
If your order hasn't shipped yet, email us right away at nathanieljsherman1@gmail.com and we'll do our best to update or cancel it.
Email nathanieljsherman1@gmail.com any time â we're a small team and personally read every message.